Question 1

Is switching over simple?

Accepted Answer

Moving is easy, fast and risk-free. Switching telecoms providers is nothing new and has been occurring since the telecoms market began to deregulate in the mid-’80s. For many years now the telecoms industry has had extremely reliable and sophisticated systems and processes that allow a customer to switch seamlessly from one provider to another.
Depending on which services you switch to us, a simple form or two is all that is required. We do everything once the forms are completed and we will let you know exactly what day your services are going to switch.

Question 2

I'm in contract, can you help?

Accepted Answer

That will depend on the type of contract you have entered into. Most of the contracts we come across can be terminated however the terms vary from supplier to supplier. Your existing supplier will provide a final bill and you must then come to a satisfactory arrangement with your previous supplier to settle any debt or termination charges. We are happy to review any agreement you may have with an existing supplier and advise you on the options available to you. Depending on the agreement, termination charges and your overall expenditure, this may include our assistance with partial or full payment of any termination charges incurred.

Question 3

What networks do you use?

Accepted Answer

We use a variety of the UK’s best networks to ensure our customers get the right product on the right network without the need for them to deal with multiple telecoms companies.  BT, Openreach, O2, Vodafone, TalkTalk Business, EE and Gamma are amongst the networks we use.

Question 4

I am moving offices, what do I need to do?

Accepted Answer

If you are relocating to new premises all you need to do is contact our Customer Services Team at least 2 weeks before you intend to move to let us know your new address and what, your requirements are. We can install lines in your new premises if necessary, or turn on any ceased lines already in the building.

Question 5

Can I have my landlines, mobiles and broadband all on the one account with you?

Accepted Answer

Yes. we are one of the very few companies that can provide you one single bill for all of your telecoms needs. Naturally, the bill is simply laid out and broken down to show you how much you spend on each product.  You can even design your own bill with our ‘Bill Builder’ option that allows you to pick and choose what information appears on your bill.

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